Many centers try to be accommodating by accepting different forms of payment. If you want to truly go contactless, online payments are the safest option. With online payments, childcare centers can automate billing, save time and improve cash flow, while also giving parents more flexible payment options.

KinderPass allows your parents to make payments through their credit or debit card, directly in the app. A parent can also make additional payments which will reflect as a credit amount on their child’s statement. Although there is typically a small percentage charged for these services, they may be a worthwhile investment if you want to be as safe and seamless as possible.

At KinderPass, we make it easier for parents to make their online payments quickly and on the go with Stripe, our online payments partner. Stripe is certified to PCI Service Provider Level 1 and has been audited by a PCI-certified auditor. This is the most stringent level of certification available in the payments industry.

We take the safety, security and privacy of our users very seriously and are committed to having the latest security systems and policies in place to protect your personal information.

Receive fee collections instantly and on time from your center's parents.

Please be advised that KinderPass does not manage your billing and cannot issue refunds, change charges, or interact in any way with your billing account information.

Error in child statement:

If at any time a parent encounters a non-bank payment related issue, like an error in their child’s statement, they may reach out to their child's centre directly. If an error has been found, the centre will refund you in the form of cash, cheque or credit against your statement.

As of now, KinderPass does not issue refunds back to the card via which the payment was made.

Failed transactions:

For all bank related failed transactions or unsuccessful payments, if a reason is not stated while making an online payment, the parent should reach out to their financial institution for further clarification.

When making a payment, parents are able to either pay the amount due, amount overdue or any other desired amount. If the payer opts to pay any other amount which is more than their current balance, this overpayment will display on the KinderPass portal in the child module, under the child statement tab for childcare centers.

Any future charges will be deducted from this account credit prior to displaying a new balance owed.

Status for Online payments

An indicator of the stage of an invoice in relation to the payment.

Action Required:

Action Required status will be displayed when authentication is required from the parent to process the payment transaction like entering OTP or confirm payment to proceed.

Processing:

Once required actions are handled, the payment transaction moves to processing status.

Success:

A payment transaction with a status of success means that the payment flow is complete.

Failed:

If the payment attempt fails (for example due to a decline), the payment transaction’s status changes to failed status.

Canceled:

You may cancel a payment transaction at any point before it is processed or succeeded. This invalidates the payment transaction for future payment attempts, and cannot be undone. If any funds have been held, cancellation returns those funds.

FAQ

1. Can the parents pay offline at the centre?

Yes. You can continue to receive the payments offline, at your centre if they accept it.

2. When will the amount reflect into our bank statements?

As the payment processing is handled by Stripe, it can take a maximum of 1 week to reflect in your bank account.

3. What platform is KinderPass using to process payments?

KinderPass is using Stripe to facilitate payments. Stripe is certified to PCI Service Provider Level 1 and has been audited by a PCI-certified auditor. This is the most stringent level of certification available in the payments industry.

4. What type of cards are accepted on the KinderPass App by Stripe?

In general, Stripe platform accepts all major credit cards including Visa, Mastercard, American Express.

5. Who will bear the charges/processing fee for Online Payments made by the parents?

A center can decide if they will pay the charges or pass them to the parents. You can select this option in the Settings Module under Company Profile within the Location Tab.

6. The parent was charged an incorrect amount. Can we issue refunds via the same card that the parent used to make the payment?

If an error has been found in the child statement, the center will have to refund the parent in the form of cash, cheque or credit against their statement. As of now, KinderPass does not issue refunds back to the card via which the payment was made.

Please note that KinderPass does not manage your billing and cannot issue refunds, change charges, or interact in any way with your billing account.

7. Why did a parent’s payment fail?

Occasionally payments fail.

This failed payment and the failure notice will be added to the transactions list.

If there is no stated reason, the parent should reach out to their bank/financial institution for further clarification.

We recommend you get in touch with the payer directly to resubmit a failed payment.

8. Can I edit or delete cards on behalf of a parent?

For security reasons, center administrators and staff are not authorized to edit/delete a parent’s payment method.

Using the KinderPass App, a parent can log into their personal account and add/change or remove a payment method as required.

9. Is it mandatory to have AutoPay enabled for Online Payments?

A center can decide whether they wish to enable mandatory autopay.

This feature can be turned on or off as per your centre's requirement from the Settings Module within the Company Profile tab.

10. How do I enter/view a collection for a payment received online?

All successful online payments will automatically be reflected in the Billing module under the Collections tab.