Sending an activation email to a parent/family member
Click on the ‘’Family Module’’ and select the required ''Family Card''.
Select the Parent/Family member you want to invite to KinderPass.
On the Parent/Family member's profile, you will see a “Not Invited” button on the top right of the screen. This shows that no invitation has yet been sent to this individual.
Click the "Not Invited" button to send an activation email. A popup with “Activation email sent” will appear and you will notice that the “Not Invited” button has now changed to “Invitation Sent”.
The activation email includes the login credentials needed for the Parent/Family member to access KinderPass.
Should the Parent/Family member be unable to log in to KinderPass for a given reason, the Center or Parent can do the following, provided the button states ''Invitation Sent'':
The Center can use the ''Reset Password'' option and inform the Parent to log in using the default password.
OR
The Parent can use the “Forgot Password” option available on the KinderPass App to create/change their password as per requirement.
If the Parent has successfully logged into KinderPass, you will notice that the “Invitation Sent” button has changed to “Activated”.
Download the app
Teachers and staff can download the KinderPass app through the following links:
App Store: Download the app for your iOS device here
Play Store: Download the app for your Android device here
Amazon Store: Download the app for your Amazon Fire device here
Reset passwords for your centers families
Only users with Owner, Director, and Manager access can reset passwords for the families of their center.
Click on the ‘’Family Module’’ and select the required ''Family Card''.
Select the Parent/Family member whose password you wish to reset.
If the Parent/Family member's activation email button states ''Invitation Sent'', you will be able to see an additional “Reset Password” option on your dashboard.
Click on “Reset Password”.
Once reset, advise the Parent to log in using their registered email address and default password.
Once the Parent has successfully logged into KinderPass, you will notice that the “Invitation Sent” button has changed to “Activated”.
Note: A default password is provided for the centers using KinderPass.
If the Center decides to reactivate a family for any reason, they can update the family's status to "Reactivate" and then proceed with the steps outlined above in the specified sequence.
If you are experiencing issues that none of our articles helped you solve, please contact us by clicking the appropriate button below:
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